Frequently Asked Questions:
Do I need to be home during the service?
No, you don’t need to be home; we ask for any gate code beforehand.
What areas do you serve for pet waste removal?
We proudly serve Cheshire, Orange, Branford, New Haven, North Haven, West Haven, Wallingford and Hamden
How often can I schedule dog waste removal services?
We offer weekly, bi-weekly, 2x week and one-time clean-up (for emergency) dog waste removal services to ensure your yard stays clean and odor-free.
Are your pet waste removal services safe for my pets?
Yes, our team uses pet-safe methods and eco-friendly products to clean your yard, ensuring the safety of your furry friends and the environment.
Do you provide dog waste removal for commercial properties?
Yes, we offer professional dog waste removal services for commercial properties, helping businesses maintain a clean and professional appearance.
How do you handle bad weather?
Your safety, your pets’ safety, and our team’s safety are top priorities. If conditions like heavy rain or lightning make it unsafe to work, we’ll postpone your service to the next day. If that isn’t possible, we’ll return on your next scheduled service day. For heavy snow that completely covers your yard, we’ll either wait for it to melt or reschedule your service for the following week.
How do you ensure the safety of my pets?
Pet safety is our priority. We send a reminder the day before your service and notify you via text with an estimated arrival time. After completing the job, we secure your gate and take a photo for our records (available upon request). Additionally, our team sanitizes equipment after every yard to prevent cross-contamination.
Are you insured?
Yes, we are fully insured! While we take great care on your property, in the rare event of an accident, you won’t be responsible for any unexpected costs.
How will I know it’s you when you arrive?
Our technicians arrive in clearly marked Sniff & Swift vehicles and wear uniforms with our logo, so you can easily identify us.
How does billing work for recurring services?
We charge once a month for subscription basis. We basically charge upon arrival only for one time cleaning.
What happens if I need to skip a service day?
We understand things come up, like scooping the yard yourself, being out of town, or forgetting to unlock the gate. Just give us a call or email us at sniffandswift@gmail.com, and we’ll happily reschedule.
What do you do if there's an issue with the service?
We strive for excellent service every time. If you experience any issues or have feedback, please contact us immediately, and we’ll address it promptly to ensure your satisfaction.
How do you dispose of dog waste?
we double bag and place it in your bin or if you would like us to haul it away their is a $10 charge
